Tenant Fees

Effective: April 2026

The Tenant Fees Act 2019 sets out the only payments a landlord or letting agent is permitted to charge a tenant in connection with an assured shorthold tenancy of housing in England. This page summarises the charges that may apply to tenancies arranged through H2 Hub Services NW Ltd. A copy is also displayed prominently in our Clayton le Moors office and is available on request.

Permitted payments

Aside from rent, only the following payments may be required from a tenant in connection with a tenancy:

1. 01

   Rent

   The agreed monthly or weekly rent set out in your tenancy agreement.

2. 02

   Refundable holding deposit

   Capped at no more than one week's rent. Held while referencing is completed and credited to your first rent payment, the security deposit, or refunded if the tenancy proceeds, except in limited circumstances permitted by the Act (false or misleading information, right-to-rent failure, withdrawal, or failure to take reasonable steps to enter the agreement).

3. 03

   Refundable security deposit

   Capped at five weeks' rent where the annual rent is below GBP 50,000, or six weeks' rent where the annual rent is GBP 50,000 or more. Protected in a government-approved tenancy deposit scheme.

4. 04

   Payments to change the tenancy

   Capped at GBP 50, or reasonable costs incurred if higher, where the tenant requests a variation, assignment or novation of the tenancy.

5. 05

   Payments for early termination

   Where a tenant requests to leave before the end of the agreed term, the landlord's reasonable costs of re-letting and any rent due to the end of the tenancy until a replacement tenant is secured.

6. 06

   Default fees

   Reasonable charges for late rent (interest at 3% above Bank of England base rate, only after 14 days overdue) and reasonable costs for the replacement of a lost key or security device, supported by evidence in writing.

7. 07

   Utilities, communication services and council tax

   Where the tenant is responsible under the agreement, payments for water, gas, electricity, telephone, internet, television licence and council tax are payable directly to the relevant supplier or local authority.

Prohibited payments

We do not charge tenants for any of the following:

• Administration or arrangement fees
• Referencing or credit-check fees
• Inventory fees
• Check-in or check-out fees
• Renewal fees
• Professional cleaning or end-of-tenancy cleaning charges (except where specifically caused by the tenant's breach)
• Any other payment not expressly permitted by the Tenant Fees Act 2019

Holding deposits

We will return a holding deposit, or apply it to the first rent payment or security deposit, within 7 calendar days of either the tenancy being entered into or, if the tenancy does not proceed, the deadline for agreement (15 calendar days from receipt of the holding deposit, unless otherwise agreed in writing).

We may retain a holding deposit only in the limited circumstances set out in Schedule 2 of the Tenant Fees Act 2019, including where the prospective tenant provides false or misleading information, fails the right-to-rent check, or withdraws from the proposed agreement.

Client Money Protection

Client funds are held in a designated account and protected by a government-approved Client Money Protection scheme. Details of our membership are available on request and are displayed in our office.

Redress scheme

H2 Hub Services NW Ltd is a member of an approved property redress scheme. If you have a concern about fees or any aspect of our service, please first follow our complaints procedure. If the matter remains unresolved, you may refer it to the redress scheme for independent review.