Privacy Policy

Last updated: April 2025

H2 Hub Services NW Ltd ("H2 Hub", "we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

H2 Hub Services NW Ltd is the data controller for information collected through this website and in the course of our estate agency and property management services.

Registered address: H2 Hub Services NW Ltd, Clayton le Moors, Lancashire. You can contact us at info@h2hub.co.uk.

2. What data we collect

We may collect and process the following categories of personal data:

• Identity data: name, title.
• Contact data: email address, phone number, postal address.
• Property data: details of properties you own, rent or are interested in.
• Transaction data: details of services you have purchased from us.
• Communication data: emails, messages and notes from telephone calls.
• Technical data: IP address, browser type, pages visited (via our hosting analytics).

We do not collect any special category data (e.g. health, ethnicity, biometric data).

3. How we collect your data

• When you complete our contact or valuation request form.
• When you register as a buyer or tenant applicant.
• When you correspond with us by phone, email or post.
• Automatically through cookies and server logs when you visit our website.

4. How we use your data

We use your data only where we have a lawful basis to do so:

• Contract performance: to provide estate agency, letting and property management services you have engaged us for.
• Legitimate interests: to manage our business, respond to enquiries and prevent fraud.
• Legal obligation: to comply with anti-money-laundering (AML) regulations and other statutory requirements.
• Consent: to send you marketing communications where you have opted in.

5. Sharing your data

We do not sell your personal data. We may share it with:

• Solicitors, surveyors, mortgage advisers and other professionals involved in your transaction.
• Referencing agencies for tenant credit and background checks.
• Property portals (e.g. Zoopla) where you have consented to a listing.
• IT service providers who process data on our behalf under a data processing agreement.
• HM Revenue & Customs and regulatory bodies where required by law.

6. Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. For most property transactions, records are held for a minimum of 6 years after the transaction completes.

7. Cookies

Our website uses strictly necessary cookies for site functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings; this may affect certain features of the site.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data where there is no lawful reason for us to continue processing it.
• Restrict processing in certain circumstances.
• Port your data to another provider.
• Object to processing based on legitimate interests.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@h2hub.co.uk. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page will always reflect the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.